A well-known and prestigious travel group is recruiting a Head of Training. The role will be based in the Caribbean and the position will be responsible for training across multiple contact centres.
The contact centre operates inbound sales, reservations and a customer service hub, where you will be tasked with developing teams, with a strong emphasis on soft upselling / upgrades whilst maintaining ‘best in class’ customer service. Training and team development forms an integral part of the role in a collegiate, friendly, relationship-driven culture. You’ll be managing a team of 10, developing a long term training strategy for the business.
Remuneration:
- Package circa: $100,000 to $120,000 USD
Plus:
- Car
- Pension
- Full Relocation Costs
- Medical
The Person:
The role will suite a person who has led training departments within contact centres (BPO’s) and within the hospitality or travel sector’s being advantage, but not a necessity.
A person with a strategic mindset is required, who can develop and implement new training processes across the group.
Send your CV to:
Alice Saunders / Talent Manager
alice.saunders@gaptalent.com
+44 (0)207 048 2555